0
Audit findings across every program delivered — DOH, HAAD, ACCME compliance maintained throughout
AED 1.6M
Program budget managed with full fiscal discipline and vendor accountability
~14%
Outpatient volume growth driven through clinical workflow transformation
+16%
Outpatient revenue contribution from optimised scheduling and slot utilisation
<2%
Unused slot capacity after utilisation optimisation, down from a much higher baseline
2–3%
Reduction in patient no-show rates through workflow and reminder redesign
>95%
Clinical documentation compliance achieved, surpassing all regulatory benchmarks
+4–6pp
Patient experience scores exceeded quarterly targets by, consistently
3x
Increase in external medical conferences and international partnerships delivered
5–6
Cross-functional team members led and mentored per program, across clinical and technical squads
5+
Clinical departments driven through Epic workflow adoption and optimisation
0
Serious safety events during tenure overseeing clinical operations