Meet Sondi, the FHG Chat Agent
An AI assistant embedded in the existing FHG mobile app — no new app to install — that talks patients through the moments that create the most anxiety and the most repeat questions to staff.
What it's built for: Sondi closes the information gap patients feel while waiting — starting in the ED, where uncertainty is highest, but built as a hospital-wide capability across outpatient, inpatient, and allied health. It reads live status from the Flow Board (Case 1) and shares only general, non-clinical info — queue position, wait estimates, result-ready status — in line with UAE PDPL. Anything clinical or urgent-sounding is handed straight to a human.
1What Sondi Can Do
Wait time & queue status
Live queue position & honest wait estimate.
What's pending
Tests in progress & expected result timing.
Health summary on file
Plain-language recap of prior FHG visits.
Facility FAQs
Food, restrooms, visitors, parking — EN/AR.
Safety escalation
Urgent symptoms route straight to staff.
Bilingual by default
Matches whichever language the patient uses.
2How It Fits the Platform
Case 1
Flow Board → Sondi
Sondi reads patient status and wait data live from the flow board — no separate data entry.
Case 3
Sondi → Insights Dashboard
Every conversation feeds usage and satisfaction analytics for the admin dashboard.
3.0 → 4.0
Patient satisfaction target
-20%
Nurse interruptions for status queries
>80%
Chatbot resolution without escalation
3Sample Persona Used in This Demo
FM
Fatima Al Mazrouei
Emergency Department · Falcon Health Group
Checked in
2:10 PM
Triage level
3 — Urgent
Pending
CBC blood test
Prior visits on file
2 (FHG-wide)
One illustrative persona is used here to keep the demo focused. In production, Sondi recognises any checked-in FHG patient and personalises accordingly.